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Return & Refund
How long will shipping take?
The orders are shipped within 2 business days. However, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.
Do you cover shipping charges?
Yes, shipping is free for all pre-paid orders.
Where do you ship from?
All orders are shipped from our warehouse in Gurugram.
What is your return/exchange policy?
Products can be returned or exchanged within 7 days from the date of receipt of orders. If you wish to place a return or Exchange request, you can do so by emailing us at email@example.com or by WhatsApp at +91-8766231517 with the following information:
- Order ID
- Email ID used to place the order
- Reason for return
- Upload 3 different pictures of the product (if product is not up to your satisfaction)
Return/Exchange requests placed without the images shall not be entertained. Also, if an exchange or return request is made post 15 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.
Which product is not eligible for return?
1. Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.
2. Any item that has been washed, stained or damaged by you.
3. We may ask you to share images of the item/packaging to facilitate the return process. Please read terms & conditions for Return/Exchange requests.
4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
1. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
2. A return and exchange request can be placed only once for any order.
3. In case any return/exchange request is rejected basis physical quality check by Eris Home team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants the sent merchandise, ERIS HOME will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the Eris Home team. In case of failure of the logistic cost paid in advance, Eris Home will not ship the product.
When will I get my refund back?
- Refund will be processed within 7 days from the date of returned/exchanged items being received in our warehouse and we shall intimate regarding your request eligibility.
- All Refunds will be made to the same mode used to make the payment.
- wrapping, COD, charges incurred at the time of placing the order will not be refunded.