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• COD • EMI • Free Delivery on prepaid orders
• COD • EMI • Free Delivery on prepaid orders

FAQ

We hold ourselves to high standards! We always do our best to take care of our customers' delight in the most fair and reasonable manner. And therefore, provide you an option to return or exchange the product in case it failed to meet your expectations.

Think of bedcovers as clothes for your bed! A bedcover dresses up your bedroom makes the bed look neat and sophisticated. It also prevents the bedsheet and pillow covers from getting dirty.

Start by knowing the size of your bed. Eris Home's bedcovers our full size which are ideal for king and super king beds but also works for queen size beds. The second thing to consider is how often is the bedcover used. If you lay your bedcover everyday opt for something that can be machined washed. Eris Home's cotton bedcovers can be machine washed and are low maintenance. If you use a bedcover only on special occassions then you can opt for something more luxurious such as the ahimsa silk bedcovers by Eris Home. Last thing to keen in mind is the hand feel of the bedcover, it should feel soft and comfortable to laze upon. All our bedcovers are made from export quality fabric for the ultimate luxury experience.

That would depend on 3 factors - usage frquency, adherence to care instructions and fabric material. Typically if Eris Home's cotton bedcovers are used daily, machine washed twice a month and are used with basic care they should easily last you 2-3 years without looking warn out.

Bedcover is what goes over a bedsheet and pillows to protect it from getting dirty and for making the bed look neat and the room tidy.

Most bedcovers can be machine washed, however, do check the care label attached to the products to learn how to best take care of your bedcovers.

Natural fabrics such as silk, cotton, linen etc are the best for cushion covers as they look and feel luxurious, they are also sustainable.

They vary in terms of size of purpose. A pillow cover is generally rectangle and its purpose is to rest your head upon, so they need to feel soft to your skin and have minnmal embellishements. A cushion can be any shape and size and its purpose is decorative.

You can shop for lumbar cushions on our site Eris Home.

Always read the care label attached to the products to learn how to best take care of your cushions.

Depends on the size of chair/sofa/bed that you want to place it upon. Generally a 20*20 inches cushion paired with an 18*18m cushion is a good option.

You can decorate a dinning table when not being used by placing a runner on the center of it along with a vase with flowers or a fruit bowl is ideal.

The ideal size for a table mat is 33*48 cm.

You can explore a wide range of table mats on our website www.erishome.com

Table mats are placed in front of each dinning chair upon which crockery and cutlery is set on. It marks where each person needs to sit, it also prevents the table from getting scratched or damaged.

You can explore a wide range of table mats on our www.erishome.com

A table runner can be a few inches shorter than your dinning table or can even over flow from both ends. Its perosnal choice, there is no wrong way.

Table runners can be dressed up by placing a flower vase upon it, candle stands or simply a fruit bowl.

It has a two pronged purpose, it protects the dinning table from direct heat of the dishes, spillage and stains from food dropping and scratches from cutlery and crockery. It's also decorative, it can set the tone for the dinning experience. For instance a formal table runner with foil work is ideal for a festive dinner versus a simple printed runner in a pop colour is perfect for daily use.

Not necessarily, it can be centred to the table also.

Yes

At Eris Home we only use 100% cotton fabric for nakpins, as they feel soft, doesn’t allow food to pass through, can be machine washed and doesn't stain easily.

At Eris Home we only use 100% cotton fabric for nakpins, as they feel soft, doesn’t allow food to pass through, can be machine washed and doesn't stain easily.

2250-2700 for a set of 6 napkins

A set of 6 napkins

7-10 working days.

Packages will be shipped from Gurgaon, India.

Yes, shipping is free for all pre-paid orders

The orders are dispatched within 2 business days. However, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

We currently do not offer any shipment services on weekends & National Holidays.

Our delivery partners will try reaching out to you several times before an item is returned to our warehouse. Please make sure, you add an alternate phone/mobile number in the shipping address while placing an order.

Products can be returned or exchanged within 7 days from the date of receipt of orders. If you wish to place a return or exchange request you can do so by emailing us at makemyhome@erishome.com or by whatsapp at +9198106 75600 with the following information:

1. Order ID

2. Email ID used to place the order

3. Reason for return

4. Upload 3 different pictures of the product (if product is not upto your satisfaction)

Return/Exchange requests placed without the images shall not be entertained. Also, if an exchange or return request is made post 15 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.

* Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.

* Any item that have been washed, stained or damaged by you.

* We may ask you to share images of the item/packaging to facilitate the return process.Important Conditions for Return/Exchange requests

* All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

Additionally:

* In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

* A return and exchange request can be placed only once for any order.

* In case any return/exchange request is rejected basis physical quality check by Eris Home team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants to use the sent the merchandise, ERIS HOME will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the Eris Home team. In case of failure of the logistic cost paid in advance, Eris Home will not ship the product

1. How will I receive my refund?

* Refund will be processed within 7 days from the date of returned/exchanged items being received in our warehouse and we shall intimate regarding your request eligibility.

* All Refunds will be made to the same mode used to make the payment.

* Any shipping, gift-wrapping,COD, charges incurred at the time of placing the order will not be refunded.

Your privacy is of utmost priority to us. We at ERIS HOME assure you a safe transaction through a secured payment gateway with encryption technology to keep your information confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.

To provide a hassle free shopping experience, we offer the following payment options to our customers:

* Credit Card or Debit card: We will authorize your credit or debit card at the time of purchase, but will only charge you for the shipment for your order.

* Demand Draft or Cheque payment: Issue a cheque or DD to transfer the amount (please contact us to learn more).

* Direct Deposit Online: Transfer directly to our Bank account using NEFT facility after placing an order (please contact us to learn more).

PLEASE NOTE:

* There are no extra charges for VAT or Octroi to be paid at the time of delivery. The price on our website is the final price to be paid, inclusive of all taxes. The customer will be provided with a tax invoice along with your order.

* Feel free to contact us if you wish to cancel your order and request a refund (Store credit only). The process for refund is simple and hassle free and is usually completed in 7 working days.

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